Your flight changes, your plans change: you can cancel or change your Alliance Tours booking under the rules below. If your booking confirmation has special conditions, those conditions count before this page.
Free cancellation up to 48 hours before
If we receive your cancellation at least 48 hours before the planned pick-up time, it is free. If you paid a deposit, we give it back in full.
Cancellation less than 48 hours before
If we receive your cancellation less than 48 hours before pick-up, we may keep an amount equal to one day of rental. This pays for the time the vehicle was kept for you. We give back the rest of any deposit you paid.
No-show
If you do not come to the meeting and did not tell us, or if you cannot show the required documents (valid licence, ID document, bank card for the deposit), we consider that you did not use the booking. We may keep the price of one day of rental.
Changing a booking
You can change the dates, the pick-up place or the vehicle category at no cost, if a vehicle is available. We then calculate the price again with the new details.
Early return
If you return the vehicle before the planned date, we do not pay back the days you did not use, unless we agreed before. For a long-term rental, contact us: we look at each case.
Special bookings
Rentals with a driver, minibuses for events and long-term rentals may have special cancellation rules. These rules are written in the quote.
Refunds
We pay refunds with the payment method you used when you booked. The time to receive the money depends on your bank.
How to cancel
Send your request by email to contact@alliancetours.ma or on WhatsApp. Give your name and the dates of the booking. We confirm the cancellation in writing.